Handling customer queries Customer care executives are responsible for handling a high volume of queries via calls, emails, live chats, and social media messages. They should be able to respond quickly and efficiently. Troubleshooting issues They should be able to troubleshoot any technical issues or problems that customers may face while using the company's products or services. Handling complaints They should be able to handle complaints about defective products, delayed deliveries, billing errors, and more. Processing orders They should be able to process new orders, cancelations, refunds, modifications, and payments. Upselling They should be able to identify opportunities to upsell upgrades, premium offerings, and add-ons. Maintaining a positive attitude They should remain calm and polite even with rude or aggressive customers. Managing stress They should be able to manage stressful situations that may arise while dealing with irate customers. Conducting surveys They should conduct customer satisfaction surveys to understand what areas of the company's services need improvements. Developing reports They should develop reports based on customer satisfaction statistics and help their team to develop new skills.
