Their duties and responsibilities include: Interacting with customers to understand their vehicle problems and explain the repair or maintenance process Developing cost estimates for automotive repairs or maintenance Advising customers on necessary/suggested services and options Coordinate with automotive technicians to ensure timely completion of work Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule Building and maintaining strong, long-lasting customer relationships Ensuring that the customers understand the work that was done and the charges involved Managing administrative tasks such as paperwork and records related to the service provided Order necessary parts and supplies to perform the repairs Follow up with customers to ensure satisfaction and generate leads
