Assigning rooms: Checking guests' details against their bookings and assigning them rooms and suites Answering phones: Answering calls from guests and prospective customers, taking messages, and transferring calls to guest rooms Processing payments: Processing credit card transactions for lodging, room service, and other hotel costs Providing concierge services: Booking theater tickets, arranging travel, and providing information about local amenities and attractions Checking guests out: Taking payments, returning deposits, and checking guests out Administrative tasks: Completing administrative tasks such as filing and photocopying
